Terms and Conditions

Why am i paying a Surcharge for Scrapping my battery ?

When you purchase a new battery, you typically pay a core deposit or a surcharge. This fee serves as an incentive for you to return your old, used battery for recycling. Here’s why this surcharge is necessary:

  1. Environmental Responsibility: Batteries contain hazardous materials such as lead and sulfuric acid. When improperly disposed of, these substances can leach into soil and water, posing significant environmental risks. Recycling batteries ensures that these harmful materials are safely contained and reused, rather than ending up in landfills or contaminating ecosystems.

  2. Resource Conservation: Batteries consist of valuable materials like lead, which can be recycled and reused in the production of new batteries. By returning your old battery, you contribute to the conservation of natural resources and reduce the need for raw materials extraction.

  3. Legal Compliance: Many jurisdictions have regulations in place mandating the proper disposal and recycling of batteries. Manufacturers and retailers must adhere to these regulations, which often include provisions for collecting used batteries and ensuring their environmentally sound recycling.

  4. Economic Incentive: Offering a surcharge encourages consumers to return their old batteries. This helps create a steady supply of used batteries for recycling facilities, making the recycling process more economically viable. Without this incentive, fewer consumers might participate in battery recycling programs, making it harder and more expensive to manage used batteries responsibly.

  5. Cost of Recycling: Recycling batteries involves several steps, including collection, transportation, sorting, and processing. These processes require resources and infrastructure, which incur costs. The surcharge helps cover these expenses, ensuring that the recycling process remains financially sustainable.

Overall, while it might seem like an additional cost upfront, paying a surcharge for a scrap battery is an essential part of the responsible management of hazardous waste and the promotion of sustainable resource usage. By participating in battery recycling programs, consumers play a crucial role in protecting the environment and conserving valuable resources for future generations.

Is the Surcharge Fee refundable ?

The Surcharge is refundable however, the customer has to return scrap to the nearest depo.

eBattery Return Policy

At eBattery, we strive to ensure your satisfaction with every purchase. If for any reason you are not completely satisfied with your battery or solar unit purchase, you may return it according to the guidelines outlined below:

  1. Return Period: You may return your product within 30 days of the original purchase date. After this period, unfortunately, we cannot offer you a refund or exchange.

  2. Condition of Return: To be eligible for a return, your item must be unused and in the same condition that you received it. As well as no visible tampering on battery terminals

  3. Proof of Purchase: To complete your return, we require a receipt or proof of purchase. Please retain your receipt as proof of purchase.

  4. Return Process: To initiate a return, please contact our customer service team at [customer service email or phone number]. Our team will provide you with a return authorization and instructions for returning your item.

  5. Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  6. Refund Processing: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  7. Refund Method: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.

  8. Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team for further assistance.

  9. Non-Returnable Items: Certain types of items cannot be returned, such as batteries or solar units that have been used or installed. Additionally, custom orders or special orders may not be eligible for return. Please contact our customer service team if you have questions about the eligibility of your item for return.

  10. Restocking Fee: A restocking fee may apply to certain returns. This fee will be deducted from your refund amount.

  11. Manufacturer’s Warranty: Please note that manufacturer warranties may apply to certain products. If you believe your item is defective and covered under warranty, please contact our customer service team for assistance in processing a warranty claim.

By purchasing from eBattery, you agree to abide by the terms and conditions of our return policy. We reserve the right to refuse any returns that do not meet these criteria.

If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer service team for assistance. Thank you for choosing eBattery for your battery and solar needs.